FAQ

Can I buy gift cards?

Yup! Just hit that button below!


How can I tell if an item will fit me?

We provide measurements of each item so you tell if an item will fit. We measure each item lying flat, so when considering our measurements, it is very important to remember to double the bust, waist and hips!

Don't worry; it's super easy to compare measurements! Just lay an item of your own out on a flat surface, matching the fit you want. Take measuring tape or a ruler and measure the bust (underarm seam to underarm seam), waist and hips. Double your measurements to take into account the back and front of the garment. Now compare with our measurements, remembering to double our bust, waist and hips numbers as well! You can also compare length measurements (we measure from the back of the neck to the bottom), shoulder width or sleeve lengths. Message us with any questions!



I want to buy something, but I wish I could see the item differently! If I were to ask you for some more photos, would have be able to provide them?

Yes! If you need more photos in order to make your decision, message us on Tumblr or Facebook, use the Contact form, or shoot us an email at help@thepulpgirls.com.



I want a certain vintage item! Can you find something for me?

YES! We're out shopping thrift stores, estate sales, and flea markets all the time and if you drop us an email at help@thepulpgirls.com, we'll do our very best to find an item similar to that "I NEED IT" piece of vintage goodness!



I'm a model/I would like to model! How can I model for you?

We're always on the lookout for new models! If you're interested, send us a message via the CONTACT page with "MODEL" in the subject line. Include your measurements (or simply your clothing sizes) and links to a full body shot and a head shot (or your Facebook)! We're based in both Cheshire, CT and New York, NY, so if you're in these areas, or will be traveling to them, we may want to set up a shoot! You can also add us on Facebook and shoot us a message on there!



When will my order will shipped?

Because of the high volume of handmade orders we process, please allow 2-4 weeks for shipment of all orders. When you order vintage or clothing items, we do ship them as fast as possible, but sometimes our workload means a bit of a wait (which is totally worth it). Delivery time varies based on destination, weight, and shipping method.

All orders, including those with handmade items (buttons, stickers, etc.), are filled chronologically so as to be fair to everyone who orders, and usually take 2-4 weeks to be made and prepared for shipment. During exceedingly busy periods, espeically the holidays, it can be longer. If you need rush shipping for any reason, email us at help@thepulpgirls.com.



What shipping methods do you use?

When the item is less than 13 oz, we'll normally ship via USPS First Class, which takes about 3-5 business days for domestic purchases. Heavier items, above 13 oz, will be shipped via USPS Standard shipping, which should arrive within 4-8 days. International shipping is normally sent via USPS First Class International, which takes 6-18 days to arrive, depending on your country's customs process. Priority Mail International (5-10 days) is available for rush purchases. If you would like a faster shipping method, please fill out the CONTACT form or email us at help@thepulpgirls.com and we'll hook you up!



What's your return policy?

At this time we only offer an exchange policy. Our top priority is for you to love love LOVE your stuff, so if you are unhappy with an item, please email us at orders@thepulpgirls.com or fill out the form on the CONTACT page. Please provide your order number, state what the problem is with your item, and give details on why you want to exchange it. We'll then give you the address to send your item. Once we receive your returned items we will then send you a store credit for the amount of your purchase, minus shipping and handling! Items bought with store credit are final sale.



Do you only have one of each item?

All of our vintage items are ONE-OF-A-KIND. If you like something, don't let it slip away; these items will never be sold again!

Handmade items such as stickers and buttons are available in multiple quantities. We also offer wholesale prices if you're interested in stocking our products! Contact wholesale@thepulpgirls.com for details, and check our Buyers page.



Can I get a different size than what you've listed?

New clothing may be available in different sizes. Email help@thepulpgirls.com with inquries. However, due to the nature of ONE-OF-KIND vintage clothing, we only carry ONE of each item! But don't fret if you love a particular one-of-a-kind vintage piece and it doesn't fit perfectly! Keep in mind that the tailor always makes any piece more flattering for your body! We do offer hemming services if you'd like something shortened.



What forms of payment are accepted?

We gladly accept Visa, MasterCard, American Express, Discover or regular account payments, all through PayPal. If you want to use a different payment method, just ask us via our CONTACT page, Facebook or email us at help@thepulpgirls.com.

PayPal


How secure is this store?

We use PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available)! Definitely the safest way to pay online!



Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. If you would prefer a different payment method, just contact us via the CONTACT page, our Facebook, or email us at help@thepulpgirls.com.